Where to Order
In order to align with rapidly changing market conditions, we’ve made the strategic decision of exiting our direct online retail business channel. We thank our dedicated customers for your many years of support!
Nutiva and Coconut Secret products are typically found in most grocery stores, natural food stores, co-ops, and online here:
Here are our online retailer brand pages for Coconut Secret products:
45-DAY SATISFACTION GUARANTEE
At Nutiva, Inc., we proudly stand behind our products and our quality controls. If you are not completely satisfied with one of our products you purchased from one of our authorized sellers, please contact Nutiva Customer Service within 45 days of the date of purchase to request a retail store coupon or a replacement product. This Guarantee is a limited to customers in the United States.
Guarantee options: in-store retail coupon or a product replacement - no cash refunds.
A cash refund may be available if the product is returned to the original retailer where it was purchased. However, every retailer has their own returns policy.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers. This Guarantee is also limited to the original, end user purchaser.
How to Claim the Guarantee:
To submit a Guarantee request, please email us using our Contact Form and provide us with the following information:
- Which product this is and its size
- A picture of the Best Before date and Lot code on the package
- The product UPC or Barcode number
- Where and when you purchased your product.
In some cases, such as when a product may have caused a customer to experience an adverse reaction, you may be required to return the product to us for inspection.
We reserve the right to deny any claim made on this Guarantee if we believe it is not made in good faith. This Guarantee is subject to change without notice.