Shipping, return, and refund information for the Nutiva wholesale store
Most orders will be shipped within 1 to 2 business days after receiving the order. We will notify you if the order may be delayed because of out of stock items.
Free Shipping on all continental U.S. retail orders over $49.00. (No Free Shipping to Alaska, Hawaii, and other U.S. possessions and territories). Appropriate shipping fees will be applied to any orders shipping to these states.
On orders less than $49.00, we apply UPS shipping rates.
We ship to the continental U.S. via UPS, and to Alaska, Hawaii via USPS Priority Mail. We also ship via the USPS to PO Boxes. Live in a region where Nutiva does not ship web orders? Please visit http://iherb.com/nutiva to place an international order.
Nutiva uses UPS as our primary carrier for Ground shipping. Orders of less than 10 lbs. may be shipped by UPS SurePost and the Post Office may do the final delivery, so a street address is necessary. Please email firstname.lastname@example.org in advance of your shipment if you do not want your order shipped via UPS Sure Post. We ship to the continental U.S. via UPS Ground and UPS SurePost. We ship to PO Boxes, Alaska, Hawaii, U.S. territories, and APO and FPO addresses via USPS Priority Mail.”
Orders are shipped from Richmond, California and are usually sent within 1 to 2 business days of receiving the order. UPS takes another 5 to 7 business days to reach some areas of the U.S., depending on weather. You should receive an automatic shipment confirmation email with the tracking number.
Customers will be billed exact charges for UPS Next Day, 2-Day or 3-Day service.
If you choose, you may return unopened products in your order to:
Nutiva – Returns
213 W Cutting Blvd
Richmond, CA 94804
Remember to include a copy of your packing slip (or a piece of paper, your order ID number, name, address, email address, and phone number) and a note with the reason for your return so we know who to credit for the return. Once we have received it we will credit the card used to charge the order.
Alternatively, we can send you a pre-paid UPS return label for your return and we would deduct our discounted rate for shipping from your refund.
30 DAY MONEY BACK GUARANTEE: If you are not completely satisfied with our products, please contact customer service within 30 days of the date of delivery. We will completely refund your merchandise purchase amount or replace the product. Please note that in some cases you may be required to return the product to us, and that you will be responsible for return shipping charges as well as a restocking fee.
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