Close Menu
Blog

Voluntary Recall for Potential Health Risk O’Coconut™

FIRM PRESS RELEASE
Voluntary Recall for Potential Health Risk
O’Coconut

Lightly sweetened coconut treat

Contact:
Consumer: (800) 993-4367
Media: (212) 477-8090
FOR IMMEDIATE RELEASE – March 21, 2015 – Richmond, CA – Nutiva, an Organic Superfoods company, has initiated a voluntary product recall of the following O’Coconut™ products after being notified by a supplier that samples of a raw material in this product have the potential to be contaminated with Salmonella. “We are choosing to voluntarily recall three of our O’Coconut items as a precautionary measure to provide the safest products for our customers,” states John Roulac, Nutiva’s CEO.
The affected products include:
chart1
The latter two items (BAR202 & BAR302) were distributed via Nutiva.com or as samples only.
Salmonella is an organism that can cause serious and sometimes fatal infections in young children, elderly people, and others with weakened immune systems. Healthy persons infected with Salmonella often experience fever, diarrhea, nausea, vomiting and abdominal pain. In rare circumstances, infection with Salmonella can result in the organism getting into the bloodstream and producing more severe illnesses.
Consumers who have purchased these items are urged not eat the product, and to dispose of it or return it to the where it was originally purchased. Please be aware that we have received no customer complaints to date about any of the above listed products. Nutiva has taken these steps strictly as a precautionary measure to assure our customers of our commitment to quality. No other Nutiva items are impacted by this recall.
Please contact help@nutiva.com or (800) 993-4367 with questions or to request a refund.

Nutiva O’Coconut Recall FAQ’s

What items is Nutiva issuing a voluntary recall for?

The following items are affected:
chart1

Why is Nutiva Issuing a voluntary recall?

We have been informed that a lot of organic desiccated coconut used in these items tested positive for salmonella. While the three O’Coconut items being recalled have not tested positive for salmonella, as a precautionary measure we are voluntarily recalling all products that contain the raw material from the lot that tested positive.

How is Nutiva informing customers of this voluntary recall?

We are working closely with the FDA to follow all regulations regarding voluntary recalls. In addition to the formal notice posting on the FDAs website we have also sent out a press release, posted a message on Nutiva.com, sent customers a letter and distributed an email to anyone who purchased one of these items on Nutiva.com.

Where might I have purchased these items?

We know all of these products could have been purchased on Nutiva.com between Feb 15th and March 19th 2015. The 8pk pouch is the only impacted item that was available outside of Nutiva.com. We are still working with our retail customers to determine exactly where the 8pk pouch may have been purchased. We urge you to check the expiration date on any O’Coconut product you have as that is the best way to determine if the product you have is affected.

What should I do if I’ve eaten these items?

We have received no health complaints from customers to date. If you feel ill and determine that you need medical attention please contact your doctor. Otherwise please do not consume any additional O’Coconuts from these expiration dates.

How do I know if I have salmonella?

Salmonella is an infection that can cause diarrhea, fever, vomiting, and abdominal cramps. We urge you to discuss these or any other symptoms you find concerning with your healthcare provider.

Are any other Nutiva items affected?

No.

Are any other Nutiva items produced in that same facility?

No.

Where can I find the date code on these items/How do I know if I purchased these items?

The expiration date can be found on the bottom of each individual O’Coconut pouch next to the UPC.
The expiration date is NOT visible on the outside of the 24 count caddy or the 8 count pouch. The lot code is not visible on the packaging. To confirm if you have one of the impacted items you can confirm with just the expiration date.

Can I tell if a product has salmonella by how it looks or smells?

No you cannot. We urge you to dispose of any O’Coconut product with the affected expiration dates you purchased between Feb 15th and March 19th.

How can I get a refund for my product?

If you purchased this product at Nutiva.com we will issue you a full refund. If you purchased this product at another retailer please return the product to that retailer and they should issue you a full refund. If the retailer will not provide you with a refund please inform us and we will provide you with a gift certificate to Nutiva.com.

Is it okay to continue eating these if I’ve already eaten a few and feel fine?

No. We urge you to dispose of any O’Coconut product you purchased between Feb 15th and March 19th that have the affected expiration dates.

Should I call my doctor if I’ve eaten one of the affected products?

We have not received any health complaints regarding these products to date. If you have any medical concerns we suggest you contact your health care provider.

Related Recipes You might be interested in...

Comments

Add a Comment

27 Comments

  1. Sarah says:

    How long is it taking you to get back to customers? I’ve received 2 emails now about the recall. I emailed requesting a refund on Sunday after receiving the first recall email. But I still haven’t heard back yet. I’m sure you’re swamped and am sorry this happened but am interested in a timeline for a response. Thank you!

    1. Nutiva Team Nutiva says:

      Hi Sarah – Our customer service team is doing the very best we can to follow up in a timely manner. They are getting back to each and every single customer as quickly as possible. Thank you for your patience.

  2. Elizabeth Van Pelt says:

    Thank you for letting us know so promptly. Just days before your notice went out I received a recall notice from another company for products containing garlic that had tested positive for salmonella. I purchased that product in January! Unfortunately, I consumed some of the product for the first time just 2 days before their recall (and my digestive system has not been a happy camper since). Thankfully, we hadn’t started on the new O’Coconut boxes I bought as part of the Tuesday deal a couple of weeks ago as we still had a few left from the last order. I guess we will have to do without for a while. 🙁
    Even with this unfortunate glitch we love your O’Coconut products and will purchase them again when you have a clean supply.
    I appreciate your prompt, no hassle refund policy – I received my refund this morning.

    1. Nutiva Team Nutiva says:

      Thank you for reaching out, Elizabeth! We are grateful for your continued support. Thank you!

  3. donna says:

    Hello- if the expiration dates on the packages I have don’t match the recalled items dates, is it ok to consume these?
    thanks

    1. Nutiva Team Nutiva says:

      Hi Donna – To identify if a product is part of this recall both the UPC/bar code AND the expiration date must match. Only specific production lots of these items were impacted so the expiration date will tell you if it’s one of the affected production lots. Please let us know if you need more information.

Leave a Reply

Your email address will not be published. Required fields are marked *

Newsletter Get the Scoop
Arrow Up

Back to Top